Smart ALAC

Get to Know Smart ALAC™.

Want to work directly with your personal banker?

Chat as a Guest or Log-In to Smart ALAC

Monday - Friday: 8:00 am - 6:00 pm
Saturday: 9:00 am - 2:00 pm
except Banking Holidays

New to Smart ALAC? Sign Up Here

 

What is Smart ALAC? ALAC stands for All Access Connection, which should come as no surprise from a bank whose name stands for: banking. always connected.

Smart ALAC combines all-access connection in one super-smart and secure AI-powered service that makes messaging a BAC banker as easy as messaging a friend – anywhere, any time.

 

Get iPhone app   Get Android app

 

Welcome to the latest in a long history of tech-savvy BAC banking products.

Smart ALAC connects customers with a real BAC employee who will be their dedicated personal banker. Customers can review banker profiles and select the individual with whom they prefer to work. The chosen banker will be available to assist our customer with their banking needs, answer questions, provide helpful information and provide them with friendly, one-to-one service wherever they are.

This highly functional service is more than a communication tool. It also has unexpected features to make banking with BAC Community Bank even easier and more enjoyable.

Video Conference / Video Chat Use Smart ALAC to have a face-to-face meeting with your personal banker without the need to meet in person.

Document Sharing Save time by sending files securely through Smart ALAC anytime. Send files after hours, and they will be ready for your banker to review when they return to work.

To get started, download and launch the Smart ALAC app on your device - OR - use the "Log In" link on this page. Choose the "Sign Up" option on the welcome screen to create your username and password. Next, select your personal banker and start getting the personal service you deserve.

    Get iPhone app   Get Android app

^{*Message and data rates may apply based on your plan with your mobile carrier.}

 

^{Smart ALAC™ - Mobile Application and Service Terms of Use}

 

Frequently Asked Questions

 

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What is Smart ALAC?

Smart ALAC is the BAC bank branch you carry in your pocket. Smart ALAC combines all-access connection in one super-smart and secure AI-powered service that makes messaging a BAC banker as easy as messaging a friend – anywhere, any time. Smart ALAC connects customers with a real BAC employee who will be their dedicated personal banker. Customers can review banker profiles and select the individual with whom they prefer to work. Your banker will be available during business hours to assist you with your banking needs, answer questions, provide helpful information and provide friendly, one-to-one service wherever you are. Smart ALAC is the perfect companion to our mobile banking app. If you need to check your balance or deposit a check, our mobile banking app is great for that. To connect with a banker about your financial goals and banking needs, tap into Smart ALAC.

How do I find Smart ALAC?

There are two easy ways to access Smart ALAC.

From your computer
Click the "Log In" button at the top of any portion of our website, then choose "Smart ALAC".

From your mobile device
Use our official links to the Apple^® App Store and Google Play™ store shown above or search your app store for "Smart ALAC by BAC". 

How do I log into Smart ALAC?

Nothing to it! The first time you access Smart ALAC, just select "Sign Up", enter your name, email address, create a password, and you’re good to go.

What do I use Smart ALAC for?

Ask Smart ALAC anything! Any time you have a question, Smart ALAC gives you a quick path to answers. The chatbot fields the easy questions. For more involved conversations, you can loop in your personal banker. You get your answers. We get to deliver the support you need.

How do I choose my banker?

The first time you sign in, you’ll be able to review banker profiles and select the individual with whom you prefer to work. Your chosen dedicated banker will provide you friendly one-to-one service wherever you are.

Can I get to Smart ALAC from my online banking?

Not just yet, but we're working on it. Smart ALAC is currently available through our website and via a separate mobile app that you can install and use on almost any Apple or Android mobile device. If you need to reach us from a computer or a device without the app, you can reach a banker through the Smart ALAC Log-In on our website.

Does Smart ALAC replace my current mobile banking app?

Smart ALAC is the perfect companion to our mobile banking app. If you need to check your balance or deposit a check, our mobile banking app is great for that. To connect with your banker about your financial goals or immediate needs, tap into Smart ALAC.

How do I use Smart ALAC?

Once you use the "Log In" link on our website or download the app, just tap the "Sign Up" tab to enter your name, email address, and create a password. That's it, you’re good to go. The first few screens will tell you a little about Smart ALAC and our Terms & Conditions. When you’re ready, choose your dedicated Smart ALAC Banker and when and how you want to engage. Send your personal banker a quick message to introduce yourself. They’ll be so happy to hear from you. Remember, your banker will get back to you during business hours.

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