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Customer Services & Online Banking Support

For Help With:

• Personal and Business Accounts
• Online Banking / Cash Management
• Online Bill Pay (after hours help at 1-844-767-9555)
• Mobile Banking and Mobile Deposit
• In-Office Deposit

Live Chat:

Chat as a Guest or Log-In to Smart ALAC

Monday - Friday: 8:00 am - 6:00 pm
Saturday: 9:00 am - 2:00 pm
except Banking Holidays

Telephone:

(877) 226-5820 or (209) 473-6800

Monday - Friday: 8:00 am - 6:00 pm 
Saturday: 9:00 am - 2:00 pm 
except Banking Holidays

Online Bill Pay After-Hours Help
(844) 767-9555

Email:
Customer Service

Fax:
(209) 946-9085

Debit Card Support 

For Help With:

• Unauthorized Transactions
• Card Lost or Stolen  

Telephone:

1-833-637-0051

Card support available 24 hours

For Help With:

• PIN Change 

 

1-800-992-3808

Card support available 24 hours

For Help With:

• General Inquiries

 

1-877-226-5820 or (209) 473-6800

Mortgage Loans

For Help With:

• Mortgage Loan Inquiries
• Help with a New Application

Telephone:

1 (877) 226-5820, option 5

 

Email:

Email for Mortgage Information

Merchant Payment Card Processing Support

For Help With:

• Merchant Service Statement, Billing, General Inquiries
• Merchant Service Supplies
• Technical Support / POS Terminal Helpdesk Questions
• PC / POS Software Questions

Telephone:

1 (888) 720-6832

For assistance with Expediting an issue, please contact your nearest BAC Community Bank office.

Routing Number & Wire Information — ABA #: 121125660

Incoming Domestic Wire

Beneficiary Bank:
BAC Community Bank

Routing Number:
121125660

Beneficiary Customer:
Name / Names

Beneficiary Account Number:
Provide Account Number

Incoming International Wire

Account with Bank (Field 56A):
Pacific Coast Bankers' Bank
Walnut Creek, CA 94596

SWIFT CODE:
PCBBUS66

ABA Number:
121042484

Beneficiary Bank (Field 57D)
BAC Community Bank
517 East Weber Avenue
Stockton, CA 95202
A/C# 121125660

Beneficiary Customer (Field 59)
BAC Customer Name
BAC Customer Address
BAC Customer Account Number

File a Complaint

How To File A Complaint with the Bank:

Telephone:
Compliance Department (209) 373-2512

Mail:
BAC Community Bank
Compliance Department
517 E. Weber Avenue
Stockton, CA 95202

Email:
[email protected]

How To File A Complaint with the FDIC:

Telephone:
1-877-275-3342 (1-877-ASK-FDIC)

Fax:
1-703-812-1020

Mail:
Federal Deposit Insurance Corporation
Consumer Response Center
1100 Walnut St, Box #11
Kansas City, MO 64106

Online:
FDIC Instructions for Submitting a Complaint
FDIC Customer Assistance Form

How To File A Complaint with the California Department of Financial Protection and Innovation:

Telephone:
1-866-275-2677

Mail:
Department of Financial Protection and Innovation
Attn: Consumer Services
651 Bannon Street, Suite 300
Sacramento, CA 95811

Online:
File a Complaint
Complaint Status Lookup
DFPI Education & Outreach

How To File A Complaint with the Consumer Financial Protection Bureau (CFPB):

Telephone:
1-855-411-2372

Online:
Submit a Complaint to CFPB

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