Contact Us
By Telephone
1 (877) 226-5820(209) 473-6800View All LocationsBy Postal Mail
BAC Community BankP.O. Box 1140Stockton, CA 95201-1140
Customer Services & Online Banking Support — 1 (877) 226-5820
For Help With:
- Personal and Business Accounts
- Online Banking / Cash Management
- Online Bill Pay (after hours help at 1-844-767-9555)
- Mobile Banking and Mobile Deposit
- Merchant Remote Deposit
- Lockbox
Telephone:
1 (877) 226-5820 or (209) 473-6800
Monday - Friday: 8am - 6pm
Saturday: 9am - 2pm
except Banking Holidays
Email:
Fax:
(209) 946-9085
ATM / Debit Card Support — 1 (877) 226-5820
For Help With:
- Unauthorized Transactions
- Card Lost or Stolen
(alternative after hours help
at 1-800-528-2273) - Cardholder Statement of Dispute (click for form)
- PIN Change
(alternative after hours help
at 1-877-267-6914)
Telephone:
1-877-226-5820 or (209) 473-6800
Card support available 24 hours
Merchant Payment Card Processing Support — 1 (888) 720-6832
For Help With:
- Merchant Service Statement, Billing, General Inquiries
- Merchant Service Supplies
- Technical Support / POS Terminal Helpdesk Questions
- PC / POS Software Questions
Telephone:
1 (888) 720-6832
For assistance with Expediting an issue, please contact your nearest BAC Community Bank office.
Routing Number & Wire Information — ABA #: 121125660
Incoming Domestic Wire
Beneficiary Bank:
BAC Community Bank
Routing Number:
121125660
Beneficiary Customer:
Name / Names
Beneficiary Account Number:
Provide Account Number
Incoming International Wire
U.S. Correspondent Bank:
Union Bank NA Los Angeles
Union Bank Routing Number:
122000496
Union Bank Swift Code:
BOFCUS33MPK
Beneficiary Bank:
BAC Community Bank
Beneficiary Account Number:
2760630481
For Further Credit To:
Our Customer Name and Account Number
File a Complaint
How To File A Complaint with the Bank:
Contact Shanae Kerr at (209) 373-2533
Mail:
BAC Community Bank
Shanae Kerr
P.O. Box 1140
Stockton, CA 95201-1140
Email:
How To File A Complaint with the FDIC:
1-877-275-3342 (1-877-ASK-FDIC)
Fax:
1-703-812-1020
Mail:
Federal Deposit Insurance Corporation
Consumer Response Center
1100 Walnut St, Box #11
Kansas City, MO 64106
Online:
How To File A Complaint with the California Department of Business Oversight:
1-866-275-2677
Mail:
Department of Business Oversight
Attn: Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814
Online:
How To File A Complaint with the Consumer Financial Protection Bureau (CFPB):
Contact Form
Thank you for visiting BAC Community Bank! Come back soon!
In our constant effort to better serve you, we welcome any and all feedback you have. Please don't hesitate to let us know your thoughts, questions, suggestions, or comments. Fill out the secure form below and someone will get back to you as soon as possible.
