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Contact Us

  • By Telephone

    1 (877) 226-5820(209) 473-6800

    By Postal Mail

    BAC Community BankP.O. Box 1140Stockton, CA 95201-1140
    View All Locations

Customer Services & Online Banking Support — 1 (877) 226-5820

For Help With:

  • Personal and Business Accounts
  • Online Banking / Cash Management
  • Online Bill Pay (after hours help at 1-844-767-9555)
  • Mobile Banking and Mobile Deposit
  • Merchant Remote Deposit
  • Lockbox

Telephone:

1 (877) 226-5820 or (209) 473-6800

Monday - Friday: 8am - 6pm Saturday: 9am - 2pm


Email:

Customer Service

Fax:

(209) 946-9085

ATM / Debit Card Support — 1 (877) 226-5820

For Help With:

  • Unauthorized Transactions
  • Card Lost or Stolen
    (alternative after hours help
    at 1-800-528-2273)
  • Cardholder Statement of Dispute (click for form)
  • PIN Change
    (alternative after hours help
    at 1-877-267-6914)

Telephone:

1-877-226-5820 or (209) 473-6800

Card support available 24 hours

Merchant Payment Card Processing Support — 1 (888) 720-6832

For Help With:

  • Merchant Service Statement, Billing, General Inquiries
  • Merchant Service Supplies
  • Technical Support / POS Terminal Helpdesk Questions
  • PC / POS Software Questions

Telephone:

1 (888) 720-6832


For assistance with Expediting an issue, please contact your nearest BAC Community Bank office.

Routing Number & Wire Information — ABA #: 121125660

Incoming Domestic Wire

Beneficiary Bank:

BAC Community Bank

Routing Number:

121125660

Beneficiary Customer:

Name / Names

Beneficiary Account Number:

Provide Account Number

Incoming International Wire

U.S. Correspondent Bank:

Union Bank NA Los Angeles

Union Bank Routing Number:

122000496

Union Bank Swift Code:

BOFCUS33MPK

Beneficiary Bank:

BAC Community Bank

Beneficiary Account Number:

2760630481

For Further Credit To:

Our Customer Name and Account Number

File a Complaint

How To File A Complaint with the Bank:

Telephone:

Contact Shanae Kerr at (209) 373-2533



Mail:

BAC Community Bank
Shanae Kerr
P.O. Box 1140
Stockton, CA 95201-1140



Email:

Email Shanae Kerr



How To File A Complaint with the FDIC:

Telephone:

1-877-275-3342 (1-877-ASK-FDIC)



Fax:

1-703-812-1020



Mail:

Federal Deposit Insurance Corporation
Consumer Response Center
1100 Walnut St, Box #11
Kansas City, MO 64106



Online:

Customer Assistance Form



How To File A Complaint with the California Department of Business Oversight:

Telephone:

1-866-275-2677



Mail:

Department of Business Oversight
Attn: Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814



Online:

Consumer Complaint Form

Complaint Status Lookup

DBO Consumer Services Web site



How To File A Complaint with the Consumer Financial Protection Bureau (CFPB):

Telephone:

1-855-411-2372



Online:

Submit a Complaint to CFPB

Contact Form

Thank you for visiting BAC Community Bank! Come back soon!

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