Contact Us

{beginAccordion}

Customer Services & Online Banking Support — 1 (877) 226-5820

For Help With:

• Personal and Business Accounts
• Online Banking / Cash Management
• Online Bill Pay (after hours help at 1-844-767-9555)
• Mobile Banking and Mobile Deposit
• Merchant Remote Deposit
• Lockbox

Telephone:

1 (877) 226-5820 or (209) 473-6800

Monday - Friday: 8am - 6pm 
Saturday: 9am - 2pm 
except Banking Holidays

Email:
Customer Service

Fax:
(209) 946-9085

ATM / Debit Card Support — 1 (877) 226-5820

For Help With:

• Unauthorized Transactions
• Card Lost or Stolen (alternative after hours help at 1-800-528-2273)
• Cardholder Statement of Dispute (click for form)
• PIN Change (alternative after hours help at 1-877-267-6914)

Telephone:

1-877-226-5820 or (209) 473-6800

Card support available 24 hours

Merchant Payment Card Processing Support — 1 (888) 720-6832

For Help With:

• Merchant Service Statement, Billing, General Inquiries
• Merchant Service Supplies
• Technical Support / POS Terminal Helpdesk Questions
• PC / POS Software Questions

Telephone:

1 (888) 720-6832

For assistance with Expediting an issue, please contact your nearest BAC Community Bank office.

Routing Number & Wire Information — ABA #: 121125660

Incoming Domestic Wire

Beneficiary Bank:
BAC Community Bank

Routing Number:
121125660

Beneficiary Customer:
Name / Names

Beneficiary Account Number:
Provide Account Number

Incoming International Wire

U.S. Correspondent Bank:
Union Bank NA Los Angeles

Union Bank Routing Number:
122000496

Union Bank Swift Code:
BOFCUS33MPK

Beneficiary Bank:
BAC Community Bank

Beneficiary Account Number:
2760630481

For Further Credit To:
Our Customer Name and Account Number

File a Complaint

How To File A Complaint with the Bank:

Telephone:
Contact Shanae Kerr at (209) 373-2533

Mail:
BAC Community Bank
Shanae Kerr
P.O. Box 1140
Stockton, CA 95201-1140

Email:
Email Shanae Kerr

How To File A Complaint with the FDIC:

Telephone:
1-877-275-3342 (1-877-ASK-FDIC)

Fax:
1-703-812-1020

Mail:
Federal Deposit Insurance Corporation
Consumer Response Center
1100 Walnut St, Box #11
Kansas City, MO 64106

Online:
Customer Assistance Form

How To File A Complaint with the California Department of Business Oversight:

Telephone:
1-866-275-2677

Mail:
Department of Business Oversight
Attn: Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814

Online:
Consumer Complaint Form
Complaint Status Lookup
DBO Consumer Services Web site

How To File A Complaint with the Consumer Financial Protection Bureau (CFPB):

Telephone:
1-855-411-2372

Online:
Submit a Complaint to CFPB

{endAccordion}

Contact Form

Thank you for visiting BAC Community Bank! Come back soon!

In our constant effort to better serve you, we welcome any and all feedback you have. Please don't hesitate to let us know your thoughts, questions, suggestions, or comments. Fill out the secure form below and someone will get back to you as soon as possible.