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Contact Us

  • Customer Support

    1 (877) 226-5820Mon - Fri: 8am - 6pm
    Sat: 9am - 2pm
    P.O. Box 1140Stockton, CA 95201-1140
    View All Locations

Customer Services & Online Banking Support — 1 (877) 226-5820

For Help With:

  • Personal and Business Accounts
  • Online Banking / Cash Management
  • Online Bill Pay (after hours help at 1-844-767-9555*
  • Mobile Banking and Mobile Deposit
  • Merchant Remote Deposit
  • Lockbox

Telephone:

1 (877) 226-5820 or (209) 473-6800

Monday - Friday: 8am - 6pm Saturday: 9am - 2pm

(except Saturdays preceding a federal holiday)

Email:

Customer Service

Fax:

(209) 946-9085

ATM / Debit Card Support — 1 (877) 226-5820

Telephone:

1-877-226-5820 or (209) 473-6800

Monday - Friday: 8am - 6pm
Saturday: 9am - 2pm

(except Saturdays preceding a federal holiday)

For Help With:

  • Unauthorized Transactions
  • Card Lost or Stolen (after hours help at 1-800-528-2273)
  • Cardholder Statement of Dispute (click for form)

For PIN Change, please call 1-877-267-6914 anytime.

Merchant Payment Card Processing Support — 1 (888) 208-7231

For Help With:

  • Merchant Service Statement, Billing, General Inquiries
  • Merchant Service Supplies
  • Technical Support / POS Terminal Helpdesk Questions
  • PC / POS Software Questions

Telephone:

1-888-208-7231

For assistance with Expediting an issue, please contact your nearest BAC Community Bank office.

Routing Number & Wire Information — ABA #: 121125660

Incoming Domestic Wire

Beneficiary Bank:

BAC Community Bank

Routing Number:

121125660

Beneficiary Customer:

Name / Names

Beneficiary Account Number:

Provide Account Number

Incoming International Wire

U.S. Correspondent Bank:

Union Bank NA Los Angeles

Union Bank Routing Number:

122000496

Union Bank Swift Code:

BOFCUS33MPK

Beneficiary Bank:

BAC Community Bank

Beneficiary Account Number:

2760630481

For Further Credit To:

Our Customer Name and Account Number

File a Complaint

How To File A Complaint with the Bank:

Telephone:

Contact Terri Alfaro at (209) 944-1813

Mail:

BAC Community Bank
Terri Alfaro
P.O. Box 1140
Stockton, CA 95201-1140

Email:

Email Terri Alfaro

How To File A Complaint with the FDIC:

Telephone:

1-877-275-3342 (1-877-ASK-FDIC)

Fax:

1-703-812-1020

Mail:

Federal Deposit Insurance Corporation
Consumer Response Center
1100 Walnut St, Box #11
Kansas City, MO 64106

Online:

Customer Assistance Form

How To File A Complaint with the California Department of Business Oversight Division of Financial Institutions:

Telephone:

(415) 263-8500

Fax:

(415) 288-8830

Mail:

Department of Business Oversight
Division of Financial Institutions
45 Fremont Street, Suite 1700
San Francisco, CA 94105-2219

Online:

Consumer Complaint Form

Complaint Status Lookup

DFI Web site

Contact Form

Thank you for visiting BAC Community Bank! Come back soon!

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