NOTICE: On Wednesday, December 24th, the business day cut-off time for Cash Management, Personal Internet Banking and Merchant Remote Deposit will be 3:00pm. Any submissions initiated after that time will be processed the next business day, Friday, December 26th.

If you have any questions, please call our Customer Service Department at 1-877-226-5820.





Contact Us


Reporting Unauthorized Transactions

Customer Service
Department Hours

Monday - Thursday: 8 a.m. - 5 p.m.
Friday: 8 a.m.- 6 p.m.
Saturday: 9 a.m. - Noon
(except Saturdays preceding a Federal Holiday)

Report Unauthorized Transactions

Customer Service (877) 226-5820 or (877) 226-5821

Debit Card Lost/Stolen
(during business hours)

Customer Service (877) 226-5820 or (877) 226-5821

Debit Card Lost/Stolen
(after hours)

(800) 528-2273

Cardholder Statement
of Disputed Item

Click here for form



How to File a Complaint

File A Complaint
with the Bank

Telephone:

Contact Terri Alfaro at (209) 944-1813

Mail:

Bank of Agriculture & Commerce
Terri Alfaro
P.O. Box 1140
Stockton, CA 95201-1140

 
File A Complaint
with the FDIC

Telephone:

1-877-275-3342 (1-877-ASK-FDIC)

Fax:

1-703-812-1020

Mail:

Federal Deposit Insurance Corporation
Consumer Response Center
1100 Walnut St, Box #11
Kansas City, MO 64106

Online:

File A Complaint
with the California Department of Financial Institutions

Telephone:

1-800-622-0620

Mail:

California Department of Financial Institutions
Consumer Information
1810 13th Street
Sacramento, CA 95814

Email:

Consumer Complaints

 

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