The Bank developed the following list of frequently asked questions to provide our customer's with answers to some of the most commonly asked questions about Simply e Cash Management. We hope to provide you with a resource to help solve common occurrences. If you have any questions that are not addressed here, or you have additional comments or concerns please contact your Banker or e-mail customer service.
What is Simply e Cash Management?
Simply e Cash Management is the Bank's Online Cash Management product that allows business clients 24-hour, access to their accounts. Businesses can view account information, move funds, check transactions, initiate stop payments, place wire transfers, and set-up ACH transfers.
Who can access Cash Management?
This service is available to any Bank customer with a business account. Businesses can also grant full or limited use of Cash Management to employees.
How do I sign up for Cash Management?
Contact the Bank to enroll in Cash Management. We will work with you to establish the appropriate plan and service levels specific to your business needs.
I am very concerned about banking online. Can other people see my account information?
Your account information is secure. We've taken significant precautions to ensure our system meets the latest security standards, including using the latest security encryption methods and software.
How frequently is my account information updated?
The Bank updates all customer information nightly. Whether you access your accounts using Cash Management or visit one of our branches, your account information is updated every Monday through Friday evening to reflect all account activity since the last update.
Can I look at all of my transactions at any time?
Yes, with Cash Management, you have access to your account information 24 hours a day, 7 days a week!
How do I get a Cash Management Access ID and password?
The Bank will set up the Systems Administrator for your company. Additional users can be added and given individual Access IDs and passwords once your enrollment application has been approved and your account set-up is complete.
Is my user ID case sensitive?
Yes. Access IDs are case sensitive and must also be unique to the system.
What is the process to get set up?
The set-up procedure for new users on Cash Management is easy. You may either contact your relationship manager or the Customer Service Department to get started.
If I want to add an account to my records, will I be able to view it and process transactions against it immediately?
You will need to contact the Bank to add an account to your Cash Management records. The procedure is normally complete within 24 hours.
How long is the transactional history available with Cash Management?
You can access transactional information for the current month and the previous month. To retain history you can also export transactions to an excel file, MS Money, Quicken or QuickBooks.
Can I transfer funds from/to my accounts at other financial institutions?
Depending on your level of service, you can initiate a wire transfer or originate an ACH file transfer.
Can I transfer funds between my personal and business accounts?
Sole Proprietors can make transfers between personal and business accounts. This feature is not available for corporate, government, public entity, or nonprofit accounts.
Can I approve the transfer of funds initiated by employees?
Yes. With Cash Management you define access levels and set transfer limits for each employee. The Bank will set up the access levels you request.
What should I do with the confirmation numbers I receive after initiating a transaction such as a transfer?
You may either print the screen or simply make a note of the confirmation number for future reference. Confirmation numbers give you assurance that your transaction has been sent to the Bank for processing.
Can I transfer my information into my Quicken or MS Money program?
I can't remember my user login and password, what do I do?
Click on the "forgot password or forgot Access ID" link and the system will send you an email or contact customer service via email or call 1-877-226-5820.
How many times can I input my password before I am locked out?
The system will allow you three tries before locking you out.
I am locked out, what do I need to do?
Contact customer service via email or call 1-877-226-5820. You'll need to provide your Access ID information along with the answers to your security questions.
I clicked on the back browser arrow and I lost my connection. Why is this happening?
For your security, the system security setting does not allow you to use the back browser arrow.
Can I view my loan account and loan activity?
Yes. If you have asked to have that account added to your list of accounts for Online Banking. Once the account has been added you will be able to view the account.
Can I pay bills online?
Yes. To request Bill Pay, contact customer service via email or call 1-877-226-5820.
Does Cash Management include Bill Payment?
Yes. Bill Pay is included in Cash Management. The service is state-of-the-art and you will find it very easy to use.
Does my password ever expire?
Passwords expire every 90 days. The service will prompt you to change your password upon expiration.
Can I access Cash Management when I am away from my office?
Yes, you can. The program is browser based and you can access your balances and perform transfers from any remote location. ACH file transfer functions will need to be handled from your office location.
Can multiple users login to Cash Management from more than one computer at the same time?
Individual users can login to Cash Management at the same time, but they cannot access the same accounts. Users set up in a view only mode can view an account accessed by another user at the same time.
Do funds transfers happen in "real time"?
Funds transfers do not process until day-end processing. The transactions will memo post to your account and be reflected in your available balance.