New Security Settings
If you are using token authentication you are already using our strongest security protocol and the new enhanced security protocols described below will not affect you.
At BAC Community Bank, protecting our customer's personal and financial information is a top priority. The new STRONG password and ENHANCED challenge questions will help us better protect you while banking online. Please review the information below that explains how to create a STRONG password and how our ENHANCED challenge questions work. As always please contact Customer Service if you have any questions.
When we introduce our new enhanced security protocols you will be asked to change your password the first time you log-in to Internet Banking. When you log-in the system will prompt you to choose a new password that conforms to our new enhanced security protocol.
To help ensure the security of your password, you should:
Examples of Strong Passwords
How it Works
You select and answer three security questions. If we ever need to confirm your identity, your correct answers to these questions will help us verify it's you. Please note that we will never ask you to provide answers to your security questions via email. All customers must register security questions to access their accounts online.
Tips for Selecting Your Questions
Quick and easy to set up, security questions help protect your account and keep your identity safe. To learn more about how we help you protect yourself against fraud and identity theft, please visit our Consumer Resources page.
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