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e-Statements » Frequently Asked Questions

What are e-Statements?

e-Statements are an electronic method of receiving your account statements through our online Internet Banking service. e-Statements are available for both business and personal accounts.

What do e-Statements look like?

e-Statements include the same information as paper statements including check images and informational messages.

How do I sign up for e-Statements?

Call customer service at (877) 226-5820, visit your local branch or send an . Tell them you want to enroll in e-Statements and they will take care of the rest. You must enroll in Personal Internet Banking or Business Cash Management to receive e-Statements.

What happens next?

An e-mail will be sent to the e-mail address provided by you during enrollment, containing instructions to view the "Electronic Disclosure and Consent" document. After clicking on the link, fill in the required fields and click the "I Consent" button to confirm your enrollment for e-Statements.

Customer Service will be notified when you click the "I consent" button and an email will be sent to you confirming your account has been changed to receive e-Statements and will begin with your next statement.

Will customers need a password to view their e-Statements?

You will be able to view your e-Statements when you login to Internet Banking, select an account and click the Documents button. No additional password is necessary.

Can customers request both an e-Statement and a paper statement?

No, customers choose between an e-Statement or paper statement.

Can I request a paper statement?

Your statements will be stored for you on our secure server. You may also download or print them for your own files.

I have two checking accounts and a savings account. Do I need to register all three?

Yes, you need to submit an e-Statement enrollment form for EACH checking or savings account you have.

Can I combine my accounts so I only get one e-Statement?

No. For your convenience we will provide separate e-Statements. If an account closes for some reason, the statements for the other accounts will still be available.

Can I download my statement information to Quicken or Money?

Yes, you may download statements to Quicken, Quickbooks or Money.

What if I change my e-mail address?

Call customer service at (877) 226-5820 or visit your local branch to change your e-mail address as quickly as possible. If you do not notify the Bank, and we do not have your current e-mail address, you will not receive notification that your e-Statement is ready for viewing.

Can I switch back to paper statements?

Yes. Contact customer service at (877) 226-5820 or send .

What equipment or software do I need to view my statements?

You will need all of the following:

  • An e-mail account to receive your e-Statement notification
  • Any PC or Macintosh computer that has an Internet connection
  • An Internet browser capable of 128 encryption for security (Internet Explorer 5.5 or higher, for example)
When is my new online statement ready for viewing?

Statements are run at the end of each month. You will receive an email notice that your e-Statement is ready for viewing. You'll most likely be able to review your e-Statement days earlier than a traditional mailed statement.

Which will I receive faster, mailed paper statements or online statements?

Online statements are faster. With online statements, you will not have mail service or postal delays.

Are online statements as secure as mailed statements?

e-Statements are stored in a secure manner. Traditional mailed statements can be stolen or lost, but your e-mail statement is stored on the Bank's secure server.

 

 
 

 
 
 

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