NOTICE: On Wednesday, December 24th, the business day cut-off time for Cash Management, Personal Internet Banking and Merchant Remote Deposit will be 3:00pm. Any submissions initiated after that time will be processed the next business day, Friday, December 26th.

If you have any questions, please call our Customer Service Department at 1-877-226-5820.

Contact Us » Customer Service


To send an online message to Customer Service, please complete the form below and click on the "Send Message" button.

Note: If you wish to receive a reply via email, please include a valid email address.

* Required fields  
Name *
Email Address *   
Daytime Phone *   
Evening Phone
Subject *

Comments *

Please do not include any secure information (such as account number, social security number or any other confidential information) in your comments.


By Phone

(877) 226-5820  or  (877) 226-5821

By Email

By Fax

(209) 946-9085

By Mail

Bank of Agriculture & Commerce

Customer Service Department
P.O. Box 1140
Stockton, CA 95201-1140

Customer Service
Department Hours

Monday - Thursday: 8 a.m. - 5 p.m.
Friday: 8 a.m.- 6 p.m.
Saturday: 9 a.m. - Noon
(except Saturdays preceding a Federal Holiday)

Debit Card
PIN Change

(800) 851-4859

Debit Card Lost/Stolen
(after hours)

(800) 528-2273

Internet Banking

(877) 226-5820

How To File
A Complaint with the Bank


Contact Terri Alfaro at (209) 944-1813


Bank of Agriculture & Commerce
Terri Alfaro
P.O. Box 1140
Stockton, CA 95201-1140

How To File
A Complaint with the FDIC


1-877-275-3342 (1-877-ASK-FDIC)




Federal Deposit Insurance Corporation
Consumer Response Center
1100 Walnut St, Box #11
Kansas City, MO 64106


How To File
A Complaint with the California Department of Financial Institutions




California Department of Financial Institutions
Consumer Information
1810 13th Street
Sacramento, CA 95814


Consumer Complaints


Back to top

Home | About Us | Locations | Contact Us | Sitemap
Copyright © 2014 BAC & ECC Bank. All rights reserved.