NOTICE: On Wednesday, December 24th, the business day cut-off time for Cash Management, Personal Internet Banking and Merchant Remote Deposit will be 3:00pm. Any submissions initiated after that time will be processed the next business day, Friday, December 26th.

If you have any questions, please call our Customer Service Department at 1-877-226-5820.





Contact Us » Quick Links

1-877-226-5820

More options and information here

 

ATM / Debit Card
Support

1-877-226-5820

More options and information here

 

Merchant Payment Card Processing Support

1-888-208-7231

More options and information here

         

Routing Number &
Wire Information

ABA #: 121125660

Wiring information here

     

File A
Complaint

Options and information here

         

Online Request Form

Submit your question using this form, and we will reply within one business day of receipt of your message.

 

All fields are required unless otherwise noted.

If you wish to receive a reply via email, please include a valid email address.

 

Name
Email Address  
(name@provider.com)
Daytime Phone  
(###-###-####)
Evening Phone (optional)
Subject

Comments

Your privacy is important to us. Please do not include account numbers, social security numbers, or other confidential information.

 

 

 

 

 

 

Customer Services
& Online Banking Support

Telephone: 1-877-226-5820 or (209) 473-6800

Email:

Fax: (209) 946-9085

 

 

Monday - Thursday: 8 a.m. - 5 p.m.
Friday: 8 a.m.- 6 p.m.
Saturday: 9 a.m. - Noon
(except Saturdays preceding a federal holiday)

 

For Help With:

• Personal and Business Accounts

• Online Banking / Cash Management

• Online Bill Pay (after hours help at 1-844-767-9555)*

• Mobile Banking / Mobile Deposit

• Merchant Remote Deposit

• Lockbox

 

Mailing Address:

Bank of Agiculture & Commerce

Customer Service Department

P.O. Box 1140
Stockton, CA 95201-1140

*Online Bill Pay after hours help available 7 days a week from 4 a.m. to 10 p.m., Pacific

 

 

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ATM / Debit Card Support

Telephone: 1-877-226-5820 or (209) 473-6800

 

For Help With:

• Unauthorized Transactions

• Card Lost or Stolen (after hours help at 1-800-528-2273)

• Cardholder Statement of Dispute (click for form)

 

For PIN Change, please call 1-800-851-4859 anytime.

 

 

Monday - Thursday: 8 a.m. - 5 p.m.
Friday: 8 a.m.- 6 p.m.
Saturday: 9 a.m. - Noon
(except Saturdays preceding a federal holiday)

 

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Telephone: 1-888-208-7231

 

For Help With:

• Merchant Service Statement, Billing, General Inquiries

• Merchant Service Supplies

• Technical Support / POS Terminal Helpdesk Questions

• PC / POS Software Questions

 

 

For assistance with Expediting an issue, please contact your nearest BAC | ECC Bank office.

 

 

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Routing Number & Wire Information

 
Incoming Domestic Wire Incoming International Wire

Beneficiary Bank: Bank of Agriculture and Commerce

Routing Number: 121125660

Beneficiary Customer: Name / Names

Beneficiary Account Number: Provide Account Number

 

 

U.S. Correspondent Bank: Union Bank NA Los Angeles

Union Bank Routing Number: 122000496

Union Bank Swift Code: BOFCUS33MPK

Beneficiary Bank: Bank of Agriculture and Commerce

Beneficiary Account Number: 2760630481

For Further Credit To: Our Customer Name and Account Number

 

 

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File A Complaint

 
How To File
A Complaint with the Bank

Telephone:

Contact Terri Alfaro at (209) 944-1813

Mail:

Bank of Agriculture & Commerce
Terri Alfaro
P.O. Box 1140
Stockton, CA 95201-1140

Email:

How To File
A Complaint with the FDIC

Telephone:

1-877-275-3342 (1-877-ASK-FDIC)

Fax:

1-703-812-1020

Mail:

Federal Deposit Insurance Corporation
Consumer Response Center
1100 Walnut St, Box #11
Kansas City, MO 64106

Online:

How To File
A Complaint with the California
Department of Business Oversight
Division of Financial Institutions

Telephone:

(415) 263-8500

Fax: (415) 288-8830

Mail:

Department of Business Oversight
Division of Financial Institutions
45 Fremont Street, Suite 1700
San Francisco, CA 94105-2219

Online:

 

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12.18.2014

 
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